Payment Information
The American Diabetes Association accepts American Express, Discover, MasterCard, and Visa as forms of credit card payment. Wire transfers are not accepted. Payments by check must be drawn on a U.S. bank, in U.S. dollars, and be made payable to the American Diabetes Association.
Warning/Be Aware
There are companies that are claiming to offer registration and housing services for ADA’s Scientific Sessions, which are not affiliated with ADA and do not offer any services on our behalf. You may receive emails or phone calls from these companies urging you to book hotel rooms or register. Registration and housing should only be accessed from scientificsessions.diabetes.org and reserved through ADA’s official registration and housing provider, Convention Management Resources, (CMR). If you do not see this logo on the website, then they are not our official provider!
If you are contacted by any agency other than CMR, please immediately notify CMR.
Questions?
ADA Registration:
Monday–Friday, 9:00 a.m.–7:00 p.m. (ET)
(866) 290-9910 (Toll Free U.S. & Canada)
(415) 268-2086 (International)
Send a Message
Registration Changes or Cancellations
Name changes and substitutions are not permitted. All cancellation and refund requests must be submitted through the ADA Registration and Hotel Support Center or faxed to (415) 293-4073.
For a full refund of the registration fee, requests must be received on or before May 9, 2024.
Cancellation requests received between May 10, 2024 and June 13, 2024 will receive a full refund of the registration fee less a $50 administrative fee.
Cancellation requests received after June 13, 2024 will not receive a refund.
ADA donations and Membership fees are non-refundable.
All attempts will be made to process refunds within 30 days of cancellation.