Registration Changes and Cancellations:
- Name changes and substitutions are not permitted.
- All cancellation and refund requests must be submitted through the ADA Registration and Hotel Support Center or faxed to (415) 293-4073.
- For a full refund of the registration fee, requests must be received on or before April 23, 2026.
- Cancellation requests received between April 24, 2026 and May 28, 2026 will receive a full refund of the registration fee less a $50 administrative fee.
- Cancellation requests received after May 28, 2026 will not receive a refund. If you are unable to attend due to COVID-19, illness, or other extenuating circumstances, then your registration may be changed to the on-demand rate without a penalty.
- ADA donations and Membership fees are non-refundable.
- City Pins, 5K@ADA Shirts, Annual Review of Diabetes, and Shuttle Passes will be fully refundable if cancelled by May 28, 2026.
- City Pins, 5K@ADA Shirts, and Annual Review of Diabetes are only available for pickup on-site. These items are not able to be mailed if someone is unable to pick them up on-site.
- All attempts will be made to process refunds within 30 days of cancellation.
Warning/Be Aware
There are companies claiming to offer registration and housing services for the Scientific Sessions that are not affiliated with the ADA and do not offer any services on our behalf. You may receive emails or phone calls from these companies urging you to book hotel rooms or register. Registration and housing should only be accessed from the Scientific Sessions website and reserved through the ADA’s official registration and housing provider, Convention Management Resources (CMR) and ADA Internationals Group Department (ADA-IGD). If you do not see this logo on the website, they are not our official provider.
If you are contacted by any agency other than CMR or ADA-IGD, please immediately notify CMR.
Payment Information
The American Diabetes Association accepts American Express, Discover, MasterCard and Visa as forms of credit card payment. Wire transfers are not accepted. Payments by check must be drawn on a U.S. bank, in U.S. dollars, and be made payable to the American Diabetes Association.
Questions?
ADA Registration:
Monday–Friday, 9:00 a.m.–7:00 p.m. (ET)
(866) 290-9910 (Toll Free U.S. & Canada)
(415) 268-2086 (International)
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